Shipping policy

*Effective Date:* August 11, 2020

At *WensleyLuxe*, we are committed to delivering your order safely and efficiently. Please review the following shipping information before placing your order.

## Order Processing

* Orders are typically processed within *1–2 business days* after payment confirmation.
* Once your order has been processed and shipped, you will receive a *shipping confirmation email* with tracking information, where available.
* Orders are not processed or shipped on *weekends or public holidays*.

## Shipping Time

Estimated delivery times:

* *United States:* 2–3 business days
* *International Orders:* 3–7 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or high-demand periods.

## Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, *WensleyLuxe* may offer *free shipping promotions* on eligible orders.

## Tracking Information

Tracking details will be provided once your order has been shipped.

Please allow up to *24–48 hours* for tracking information to update after shipment confirmation.

## Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout.

*WensleyLuxe* is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

## Customs & Import Duties

International customers may be responsible for customs fees, import duties, taxes, or other charges imposed by their local authorities.

These fees are not included in product or shipping prices and remain the responsibility of the customer.

## Delayed or Lost Packages

While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.

If your package appears lost or significantly delayed, please contact our support team and we will do our best to assist you in resolving the issue.

## Damaged Deliveries

If your order arrives damaged, please contact us within 24** hours of delivery** and provide clear photos of:

* The damaged product
* The shipping box
* The shipping label

Our team will review the issue and provide an appropriate resolution, including a replacement or refund where applicable.

## Contact Us

For shipping-related questions or support, please contact us:

*Email:* [support@wensleyluxe.com](mailto:support@wensleyluxe.com)

*WensleyLuxe*
Luxury Fragrances Designed to Leave a Lasting Impression.

## Policy Updates

WensleyLuxe reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.